Terms + Conditions

Twenty Eight & Oak

Terms + Conditions

Official Statement RE: Chewable Jewellery

Twenty Eight + Oak's products are meant to be used by adults. Under no circumstances should they be given to an unattended child, unless otherwise instructed. These products are handcrafted in nature, and therefore not to be considered toys (teething rings etc.). Children must be supervised by a responsible adult at all times. The adult must assume the responsibility to ensure that the products are clean, safe, and in tact prior to each use. Our strings, clasps and beads are strong and resistant to abuse, however, they are by no means indestructible. Knots in the clasps could possibly come undone with vigorous pulling - just re-insert clasp and re-tie. To avoid this, open the clasp by holding each side and pulling backward into itself, as opposed to pulling on the exposed cordage. Twenty Eight + Oak waives responsibility for the usage of the product once it leaves our hands. 

Shipping Policy

Twenty Eight + Oak ships all orders through Canada Post. All Canadian + USA orders over $75 can qualify for FREE SHIPPING with code SHIP75. One coupon code per order. For smaller orders, shipping is a flat rate on the 1st item: Canada is $7.95, United States $8.95. International shipping varies. In-stock items will be mailed within 5 business days. Backordered or preorder items will ship within the time specified. Custom orders will be quoted at time of placement. Local orders can arrange a pick-up time free of charge. If you intend to pick up (Langley, BC), contact us before placing your order and we will generate a coupon code to nullify your shipping fee. The purchaser assumes responsibility for any additional charges on rejected packages. Twenty Eight + Oak is not responsible for customs fees incurred through imported goods. Twenty Eight + Oak assumes no responsibility for items lost during shipping.

Return Policy

If you wish to return your purchase within seven (7) days of receipt, please contact info@twentyeightandoak.com. Returns must be unused, unworn and in their original condition. After we receive your item(s), we will issue the refund within 3-10 days. You will be responsible for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item (refunds will not be made in the case of lost mail).

Privacy Policy

Information obtained by twentyeightandoak.com is used strictly for the purpose of providing you with your order. Your information will never be shared with or sold to a third party. Twenty Eight + Oak online ordering is handled through PayPal to ensure the highest level of security. Twenty Eight + Oak does not have access to, nor stores any credit card information.

These Terms and Conditions may be revised at any time.

Updated April 23, 2015

All inquiries can be made at info@twentyeightandoak.com or through our contact page.