FAQ

Twenty Eight & Oak

FAQ

Do you accept returns and exchanges?

Absolutely. If you wish to return your purchase within seven (7) days of receipt, please contact info@twentyeightandoak.com. Returns must be unused, unworn and in their original condition. After we receive your item(s), we will issue the refund within 3-10 days. You will be responsible for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item (refunds will not be given in the case of lost mail). Discounted or Sale items are Final Sale.

How much is shipping?

All Canadian + USA orders over $75 can qualify for FREE SHIPPING with code SHIP75. One coupon per order. For smaller orders, shipping is a flat rate on the 1st item: Canada is $7.95, United States $8.95. International prices vary. In-stock items will be mailed within 5 business days. Backordered + preorder items will ship within the time specified. Custom orders will be quoted at time of placement. Local orders can arrange a pick-up time free of charge. If you intend to pick up, contact us before placing your order and we will generate a coupon code to nullify your shipping fee.

Do you offer gift wrapping?

Yes! We pride ourselves on the quality of our products from start to finish. Each of our smaller orders is gift wrapped in an unbleached, reusable, cotton muslin bag. If you're gifting Twenty Eight + Oak, please leave your gift message in your Order Notes and we will hand write it onto our insert card. Re-use the pouch to store your jewellery when not in use, or take on-the-go in your diaper bag. Larger items will be wrapped in tissue paper and sealed with a decorative sticker.

Do you offer wholesale?

Absolutely! We are always on the lookout for cool new stockists. Please inquire by emailing us at: info@twentyeightandoak.com or by filling out our contact form. Please supply us with your store's information - including name and location, style and products carried.

Regarding Chewable Jewellery:

Are Twenty Eight + Oak chewable products safe for my baby?

We offer our assurance that no product will leave our hands unless we are wholly satisfied with its quality and safety.

Our beads consist of organic untreated or treated (beeswax + olive oil) maple hardwood, and 100% BPA-free food grade silicone that is non-toxic, as well as latex, lead, phthalates, cadmium, and arsenic free. We use the same type of silicone that is used in bottle nipples and pacifiers. Products are constructed with stretchy cotton/rayon strings, or thick, fast-drying nylon satin cords and breakaway clasps that will release when tugged firmly.

Twenty Eight + Oak's silicone beads not only exceed Canadian standards, but also surpass ASTM F 963-11 standard consumer safety specifications for toy safety in the United States (material quality, flammability, small objects, accessible edges, accessible points, cords and elastics in toys and plastic film.). They are also in compliance with Public Law 110-314 (Consumer Product Safety Improvement Act of 2008, CPSIA for lead and phthalates).

Jewellery is intended to be worn by responsible adults only. Always inspect items before use and discard at first sign of wear. Please do not leave children unattended as our jewellery is not meant to be a toy. For more information, please refer to our Official Statement.

How should I clean my Twenty Eight + Oak chewable products?

Silicone does not support mold or bacteria growth - just hand wash in mild soap + water and lay flat, or hang to dry. Or, feel free to use a baby wipe if you're on the go! Avoid soaking wooden beads.

We recommend occasionally conditioning the wooden beads with a few drops of organic olive oil to help seal the wood and increase its durability. Please note that doing this will slightly alter the colour of natural woods.

Items can also be chilled in the freezer before use for an extra-soothing experience for baby's gums, or even for one of Mama's notorious hot flashes!

Please wash items prior to first use.